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Terms and Conditions

Last Updated: 29 April, 2025

Terms and Conditions

Service Provider: Comfort Scan UK (“we,” “us,” or “our”)
Website: https://www.comfortscan.co.uk

1. Acceptance of Terms

By booking or using our mobile ultrasound services, you agree to these Terms and Conditions. If you disagree, do not proceed with booking.

2. Services Provided

  • We offer mobile ultrasound scans (e.g., pregnancy, abdominal, musculoskeletal) at your chosen location (home, workplace, etc.).

  • Scans are performed by qualified sonographers.

  • Diagnostic reports (if applicable) will be shared with you and/or your healthcare provider (with consent).

3. Booking & Payments

Appointments:
Bookings can be made via our website, phone, or email. A deposit or full payment may be required to secure your appointment.

Cancellations & Refunds:

  • Full refund if the patient cancels at least 24 hours before the appointment and we have not yet dispatched a sonographer.
  • If the cancellation occurs after our team has departed for the appointment location, a £50 call-out fee will be deducted from the refund to cover travel and administrative costs.
  • No refund will be provided for cancellations made within 2 hours of the scheduled appointment or if the patient is not present upon arrival (no-show), except in documented emergency cases.

Service Cancellation by Comfort Scan:
If we cancel an appointment for any reason, a full refund will be issued promptly.

Fees:
All service fees are clearly stated on our website or at the time of booking.

4. Patient Responsibilities

  • Provide accurate medical history and disclose any conditions affecting the scan.

  • Ensure a safe environment for our team (e.g., clear space, privacy).

  • Follow pre-scan instructions (e.g., fasting for certain scans).

5. Limitations of Service

  • Our scans are not a substitute for emergency medical care.

  • Results may require follow-up with your GP/specialist.

  • We reserve the right to refuse service if safety or professional standards are compromised.

6. Data Privacy

  • Personal/medical data is handled per our Privacy Policy .

  • Scan images/reports are stored securely and shared only with consent.

7. Liability

  • We are not liable for:

    • Undiagnosed conditions (scans are operator-dependent).

    • Delays due to traffic, equipment failure, or unforeseen circumstances.

  • Liability is limited to the cost of the service provided.

8. Complaints

9. Changes to Terms

We may update these terms; the latest version will be on our website.

10. Governing Law

These terms are governed by UK law, with disputes resolved in English courts.